Our team is dedicated to getting your purchased items shipped to you as safely and efficiently as possible. Please ensure to read this shipping policy carefully to learn more about how and when your order will ship. If you need any additional information, please reach out to us at support@coastalbleu.com.

General Shipping Information

We offer FREE curbside delivery for all orders over $199 within the contiguous United States. Currently, we do not ship to Alaska, Hawaii, Puerto Rico, and any US islands only accessible by ferry, PO or APO Boxes, nor internationally, and we apologize for any inconvenience. Orders under $100 are charged a flat-rate shipping cost of $9.95 and those between $100 and $199 incur a charge of $19.95. Most shipments will be delivered to your curb, including:

• parcel items, which are no-signature required delivered to your mailbox, front door, or curbside by USPS, UPS or FedEx, and
• freight items with signature-required curbside delivery. Such carriers will not enter your home nor carry the delivery up any stairs.

Premium White Glove Delivery

Some of our products are oversized, heavy, fragile or one of a kind, and may require Premium White Glove Delivery service to ensure that your order arrives safely to your home. There will be a $199 flat rate fee for items that require Premium White Glove Delivery and this charge will automatically appear in your shopping cart. When your White Glove Delivery order arrives at your local hub, you will be contacted to schedule your delivery appointment at a time convenient for you. Premium White Glove Delivery service includes bringing the item(s) into your home in your room of choice, carrying your item(s) up to 1 flight of stairs, disposal of the packaging materials, and light assembly. Assembly includes a 30-minute, non-technical assembly (e.g. attaching the legs to a table, furniture assembly, etc.) and does NOT include more involved tasks such as any construction or home modifications (e.g. wiring lighting, hanging artwork, etc.).

Please measure your space (doorways, elevators, stairways, etc.) prior to purchasing products from us to ensure that they will fit into your home upon delivery. If a product does not fit, it will be sent back and both the delivery and return shipping charges, plus a restocking fee, will be deducted from your refund.

Expedited Shipping

Unfortunately, we're currently not offering any express/expedited shipping options.

Lead and Estimated Shipping Times

Orders of in stock and ready to ship items will be fulfilled within 2 business days. Some items will ship directly from the manufacturer – such as furniture, lighting, mirrors, art, select décor, kitchen and tabletop, and will incur 5 to 10 business days additional lead times, or as otherwise specifically indicated on the individual product pages.

Estimated shipping times vary by order and those below represent the average expected time your order will be in transit to your home, once it leaves the warehouse. A tracking number will be emailed to you as soon as your order ships.

• Orders sent via USPS, UPS or FedEx are delivered on average 3-7 business days after the order leaves the warehouse.
• Orders sent via a Freight Carrier are delivered on average 2-3 weeks after the order leaves the warehouse.
• Orders sent via a White Glove Service are delivered on average 4-6 weeks after the order leaves the warehouse.

When you purchase from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary. In addition, if you order uses the Premium White Glove Delivery Service you will be required to arrange for an appointment with the carrier, once contacted for delivery and are responsible for any storage fees or held shipment charges, should you choose to delay receiving your shipment.

Please note your order may encounter delays once shipped due to COVID-19, increased shipping volume or inclement weather, which is out of our control.

Damages or Incorrect Items

All items are carefully inspected prior to shipment, but unfortunately damage can occur in transit. In the event that your item arrives damaged, defected or incorrect, we will immediately work to replace your item. Please note that our policy is to replace damaged, incorrect or missing items.

If your order shipped via no signature required parcel service was received damaged, please contact us by emailing us at support@coastalbleu.com within 48 hours and provide us with your order number, clear pictures of packing and of the damaged item and we will arrange for a return and replacement at our expense. Unfortunately, claims made after 48 hours will not be accepted and are unable to be returned and replaced. We require any damaged item to be returned in the original packaging, damage claims for items that have been used or installed will be denied.

If you receive a freight item with a required signature, please inspect the packaging and open your package immediately, prior to signing, to inspect the item. If the packaging or the item has obvious freight damage, refuse the shipment and mark the Bill of Lading packing slip as “damaged.” Please take clear photos of the damaged packaging and/or damaged item and contact us within 48 hours at support@coastalbleu.com, so we can process your claim and work on getting your replacement shipped to you promptly. If damages are not noted at time of delivery and the shipment is not refused, we have no recourse with the carriers, and those claims cannot be honored.

White Glove Delivery - you must inspect each item upon delivery, and any damages must be clearly noted on the carrier’s Bill of Lading before the driver leaves your location. In the event of a damaged item, please refuse the delivery and notify us within 48 hours, along with clear photos of the damaged item, at support@coastalbleu.com. If damages are not noted at time of delivery and the shipment is not refused, we have no recourse with the carriers, and those claims cannot be honored.

In the rare occurrence that an item is missing or incorrect, please contact us within 48 hours of delivery at support@coastalbleu.com. We will investigate the incident and work on sending you a replacement item.

NOTE: Different computers and web browsers display colors differently. We are not responsible for variations in color between the product you receive, and the product shown on our site. Similarly, all items made from natural materials (including but not limited to wood, marble, glazed ceramic, seagrass, rattan etc.) will have natural variations and no two items will look identical. These variations are expected and will not be considered defects, damages, or incorrect items, and are not grounds for a damage claim.

Lost or Stolen Orders

Coastal Bleu is not responsible for any misplaced or stolen packages. In such an unfortunate event, please contact the carrier and file a claim directly with them.

Coastal Bleu stands behind all our collections we have curated for our site, and we strive to source from the best manufacturers to ensure you are purchasing from us only products of high design quality, safety and sustainability for your home. If you're not completely satisfied with your purchase, we will happily accept returns of eligible items in their unused, original condition and original packaging. Exclusions apply for Final Sale items, which are not eligible for a return, please see below. For all returns of eligible items, please contact us at support@coastalbleu.com within 7 days of delivery, to obtain a return authorization and a packing slip. You will then have 14 days to return your item. All original shipping charges are non-refundable and all return shipping costs are the responsibility of the customer. We recommend all returns to be adequately packaged to be sent insured and with tracking, as we are not responsible for lost or damaged items while being returned to us. Items that are damaged when we receive them will not be eligible for a refund. Please note that all items shipped back to us without a return authorization or outside of the 14-day return period will not be accepted, will be returned to you, and will not be refunded.

If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at any time.

Final Sale Products

We do not accept returns on Final Sale items. If any Final Sale products arrive incorrect or damaged, those can be returned and will be replaced in accordance with our policies, please see below . You can further find out if the product you would like to purchase is Final Sale on the item’s product detail page. The following product categories are Final Sale and not eligible for return and refund:

• Furniture
  
• Lighting
  
• Artwork
  
• Books
  
• Mirrors
  
• Bedding
  
• Seasonal / holiday products
  
• Products on sale
  
• Select oversized, glass or ceramic items such as, but not limited to - vases and cloches, pots and planters, temple and ginger jars, garden stools, baskets etc.
  

Damaged, Incorrect or Missing Items

All items are carefully inspected prior to shipment, but unfortunately damage can occur in transit. In the event that your item arrives damaged, defected or incorrect, we will immediately work to replace your item. Please note that our policy is to replace damaged, incorrect or missing items.

If your order shipped via no signature required parcel service was received damaged, please contact us by emailing us at support@coastalbleu.com within 48 hours and provide us with your order number, clear pictures of packing and of the damaged item and we will arrange for a return and replacement at our expense. Unfortunately, claims made after 48 hours will not be accepted and are unable to be returned and replaced. We require any damaged item to be returned in the original packaging, damage claims for items that have been used or installed will be denied.

If you receive a freight item with a required signature, please inspect the packaging and open your package immediately, prior to signing, to inspect the item. If the packaging or the item has obvious freight damage, refuse the shipment and mark the Bill of Lading packing slip as “damaged.” Please take clear photos of the damaged packaging and/or damaged item and contact us within 48 hours at support@coastalbleu.com, so we can process your claim and work on getting your replacement shipped to you promptly. If damages are not noted at time of delivery and the shipment is not refused, we have no recourse with the carriers, and those claims cannot be honored.

White Glove Delivery - you must inspect each item upon delivery, and any damages must be clearly noted on the carrier’s Bill of Lading before the driver leaves your location. In the event of a damaged item, please refuse the delivery and notify us within 48 hours, along with clear photos of the damaged item, at support@coastalbleu.com. If damages are not noted at time of delivery and the shipment is not refused, we have no recourse with the carriers, and those claims cannot be honored.

In the rare occurrence that an item is missing or incorrect, please contact us within 48 hours of delivery at support@coastalbleu.com. We will investigate the incident and work on sending you a replacement item.

NOTE: Different computers and web browsers display colors differently. We are not responsible for variations in color between the product you receive, and the product shown on our site. Similarly, all items made from natural materials (including but not limited to wood, marble, glazed ceramic, seagrass, rattan etc.) will have natural variations and no two items will look identical. These variations are expected and will not be considered defects, damages, or incorrect items, and are not grounds for a damage claim.

Coastal Bleu is not responsible for any misplaced or stolen packages. In such an unfortunate event, please contact the carrier and file a claim directly with them.

Refunds

Refunds are made to the original form of payment, less the original shipping and handling charges, if applicable. Please allow us up to 7 business days from receipt of the return to process it and to issue a refund. You will receive a refund email confirmation from Coastal Bleu. Please allow 5-7 business days for the refund to post to your account once issued.

Cancellations

Orders may only be canceled within 24 hours of your purchase, please notify our Customer Care team of your cancellation request at support@coastalbleu.com. We are not able process any cancellations once your order has been processed for fulfillment, and these items will instead need to be returned upon delivery.

Exchanges

We do not offer exchanges at this time. You would need to return the items you originally purchased and place a separate order for any alternative products.

Please contact our Customer Care team at support@coastalbleu.com for any further questions regarding our return policy.